/* "Meus chamados" (desktop e /mo): lista, conversa e resposta. Mesma paleta das páginas de conta (#111, #cc1e12, #e6e6e6). */
#support-list-view[hidden], #support-detail-view[hidden], .support-ticket-list [hidden], .support-write-form [hidden],
.support-reply-form[hidden], .support-closed-note[hidden], .support-notice[hidden], .support-empty[hidden] { display: none !important; }

.support-contact-box { margin: 20px 0 0; padding: 14px 18px; border-radius: 10px; background: #f6f8fb; border: 1px solid #d6e0ec; color: #1d3550; font: 14px/1.6 Arial, sans-serif; }
.support-contact-box p { margin: 0; transform: none; }
.support-contact-box p + p { margin-top: 6px; color: #444; font-size: 13px; }
.support-contact-box a { display: inline; color: #0f4f8a; text-decoration: underline; transform: none; overflow-wrap: anywhere; }
.support-contact-box a:focus-visible { outline: 2px solid #1468b3; outline-offset: 2px; }
body[data-support-mobile] .support-contact-box { margin: 10px 12px 0; }
.support-notice { margin: 20px 0 0; padding: 14px 18px; border-radius: 10px; background: #f4f8ec; border: 1px solid #c9dca9; color: #2f4a10; font: 15px/1.6 Arial, sans-serif; }
.support-empty { margin: 50px 0; text-align: center; color: #666; font-size: 20px; }

.support-ticket-list { list-style: none; margin: 30px 0 0; padding: 0; border-top: 3px solid #111; }
.support-ticket-list li { border-bottom: 1px solid #e6e6e6; }
.support-ticket-link { display: grid; grid-template-columns: 1fr auto; grid-template-areas: "subject status" "meta status"; gap: 6px 20px; align-items: center; padding: 18px 20px; color: #111; transform: none; }
.support-ticket-link:hover, .support-ticket-link:focus-visible { background: #f9f9f9; }
.support-ticket-link:focus-visible { outline: 2px solid #1468b3; outline-offset: -2px; }
.support-ticket-subject { grid-area: subject; font-family: "twayair", sans-serif; font-size: 18px; overflow-wrap: anywhere; }
.support-ticket-meta { grid-area: meta; display: flex; flex-wrap: wrap; gap: 4px 16px; color: #666; font: 13px/1.5 Arial, sans-serif; }
.support-ticket-link .support-status { grid-area: status; }

.support-status { display: inline-block; padding: 4px 12px; border-radius: 20px; font: 13px/1.4 Arial, sans-serif; white-space: nowrap; background: #eee; color: #333; }
.support-status--open { background: #fff1e6; color: #a34700; }
.support-status--answered { background: #e8f1fb; color: #0f4f8a; }
.support-status--closed { background: #eee; color: #555; }

.support-detail { margin-top: 30px; }
.support-back { display: inline-block; margin-bottom: 18px; color: #111; text-decoration: underline; transform: none; }
.support-detail-subject { font-family: "twayair", sans-serif; font-weight: 400; font-size: 26px; line-height: 1.3; margin: 0 0 8px; overflow-wrap: anywhere; }
.support-detail .support-ticket-meta { align-items: center; margin: 0 0 24px; }
.support-messages { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 14px; }
.support-message { padding: 16px 20px; border-radius: 12px; border: 1px solid #e6e6e6; background: #fff; }
.support-message--staff { background: #f6f8fb; border-color: #d6e0ec; }
.support-message-head { display: flex; flex-wrap: wrap; gap: 4px 12px; align-items: baseline; margin: 0 0 8px; font: 13px/1.5 Arial, sans-serif; color: #666; }
.support-message-head strong { color: #111; font-size: 14px; }
.support-message-body { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; font: 15px/1.6 Arial, sans-serif; color: #111; transform: none; }

.support-reply-form { margin-top: 24px; display: flex; flex-direction: column; gap: 10px; }
.support-reply-form label { font-family: "twayair", sans-serif; font-size: 18px; }
.support-reply-form textarea { width: 100%; min-height: 160px; resize: vertical; padding: 12px; border: 1px solid #ccc; border-radius: 8px; font: 15px/1.6 Arial, sans-serif; }
.support-reply-actions { display: flex; justify-content: space-between; align-items: center; gap: 12px; }
.support-count { color: #666; font: 13px Arial, sans-serif; }
.support-reply-form button { font-family: "twayair", sans-serif; height: 50px; padding: 0 30px; border-radius: 25px; background: #111; color: #fff; font-size: 17px; border: 0; cursor: pointer; }
.support-reply-form button:hover { background: #cc1e12; }
.support-reply-form button:disabled { opacity: .6; cursor: wait; }
.support-reply-form :is(textarea, button):focus-visible { outline: 2px solid #1468b3; outline-offset: 3px; }
.support-closed-note { margin-top: 24px; padding: 14px 18px; border-radius: 10px; background: #f4f4f4; color: #444; font: 15px/1.6 Arial, sans-serif; }

.support-write-form .table_input select#support-privacy { width: 320px; max-width: 100%; }
.support-write-form .support-privacy-note { margin: 8px 0 12px !important; padding: 10px 14px; border-left: 3px solid #1468b3; background: #f3f7fc; color: #1d3550; font: 14px/1.6 Arial, sans-serif; }

body[data-support-mobile] .support-ticket-list { margin-top: 10px; }
body[data-support-mobile] .support-ticket-link { grid-template-columns: 1fr; grid-template-areas: "subject" "meta" "status"; padding: 14px 12px; }
body[data-support-mobile] .support-ticket-link .support-status { justify-self: start; }
body[data-support-mobile] .support-ticket-subject { font-size: 16px; }
body[data-support-mobile] .support-detail { margin: 10px 12px 0; }
body[data-support-mobile] .support-detail-subject { font-size: 20px; }
body[data-support-mobile] .support-message { padding: 12px 14px; }
body[data-support-mobile] .support-reply-actions { flex-direction: column; align-items: stretch; }
body[data-support-mobile] .support-reply-form button { width: 100%; }
body[data-support-mobile] .support-notice, body[data-support-mobile] .support-empty { margin-left: 12px; margin-right: 12px; }

/* Confirmação de identidade de um pedido de privacidade (privacy-ticket-confirm.js). */
.privacy-confirm-box { margin: 0 0 20px; padding: 16px 20px; border-radius: 12px; border: 1px solid #c9d8ea; background: #f3f7fc; color: #1d3550; font: 15px/1.6 Arial, sans-serif; }
.privacy-confirm-box h3 { margin: 0 0 6px; font-family: "twayair", sans-serif; font-weight: 400; font-size: 19px; color: #111; }
.privacy-confirm-box p { margin: 0 0 8px; transform: none; }
.privacy-confirm-box--done { border-color: #c9dca9; background: #f4f8ec; color: #2f4a10; }
.privacy-confirm-warning { font-size: 13px; color: #444; }
.privacy-confirm-form { display: flex; flex-wrap: wrap; align-items: center; gap: 8px 12px; margin: 10px 0; }
.privacy-confirm-form label { width: 100%; font-size: 14px; color: #111; }
.privacy-confirm-form input { flex: 1 1 220px; min-width: 0; height: 44px; padding: 0 12px; border: 1px solid #bbb; border-radius: 8px; font: 15px Arial, sans-serif; }
.privacy-confirm-box button { height: 44px; padding: 0 22px; border: 0; border-radius: 22px; background: #111; color: #fff; font: 15px "twayair", sans-serif; cursor: pointer; }
.privacy-confirm-box button:hover { background: #cc1e12; }
.privacy-confirm-box button:disabled { opacity: .6; cursor: wait; }
.privacy-confirm-box :is(input, button):focus-visible { outline: 2px solid #1468b3; outline-offset: 2px; }
.privacy-confirm-alt { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; margin: 6px 0 4px; }
.privacy-confirm-status { min-height: 1.6em; font-size: 14px; color: #111; }
body[data-support-mobile] .privacy-confirm-box { padding: 12px 14px; }
body[data-support-mobile] .privacy-confirm-box button { width: 100%; }
/* Troca do e-mail da conta num chamado de correção (email-change-ticket.js). */
.email-change-steps { margin: 4px 0 10px; padding-left: 22px; }
.email-change-steps li { margin: 2px 0; }
.email-change-form input { flex: 1 1 100%; }
.privacy-confirm-box button.email-change-secondary { background: #fff; color: #111; border: 1px solid #111; }
.privacy-confirm-box button.email-change-secondary:hover { background: #f3f3f3; color: #cc1e12; }